Contact Us
Have a question about your order, want to collaborate, or just want to say hi?
Drop us a message below — our team usually replies within 24 hours.
📧 Email Us support@popcrate.in (For general queries and order updates)
📦 Order Queries support@popcrate.in
FAQs
How long does delivery take?
Orders are usually processed within 2 working days and delivered within 8-10 business days depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders across India.
No hidden fees or minimum order value — what you see is what you pay.
What is Express Delivery?
Express Delivery is our priority shipping option for customers who want their orders processed faster.
- Extra charge: ₹70
- Processing time: within 1 business day
- Delivery time: usually within 5–7 days, depending on your pin code
You can select Express Delivery during checkout. Express orders are always packed and shipped first.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status in real-time.
What is your return or exchange policy?
We accept returns and exchanges within 7 days of delivery for unworn, unwashed items in original packaging.
If you received a damaged or incorrect item, we’ll replace it at no extra cost.
👉 Check our full policy here: Return & Exchange Policy